Providing a large talent pool of skilled English-speaking professionals with a neutral accent, South Africa shares cultural similarities with the UK, Europe, Australia, New Zealand, the United States and Canada. It currently provides BPO services to countries spanning multiple time zones, with costs 45%-50% lower than source markets.

South Africa is home to a vibrant offshore trade industry, and its public sector is committed to developing BPO with world-class facilities that utilise the best telecom and BPO-friendly infrastructures and are fully compliant with global standards. They have one of the most favourable customer-oriented legislations, including the Protection of Personal Information Act (POPI), which regulates how companies handle, keep and secure their customers’ information.

Cost-effective solutions are achievable here through the country’s extensive employee initiative funding. The permanent employment of personnel allows for consistency and the ability to continuously train and develop via numerous training programs. South African universities rank highly in global university rankings, and the country ranks first in the ‘extent of staff training’ among offshore peers.