Dialogue is a Managed Solutions Outsourcing partner offering complete customer-branded Business Process Outsourcing (BPO) solutions, servicing clients from North America, Europe, South America, Asia, Africa and Australia – representing customers in over 40 countries, 24 hours a day, 7 days a week, 365 days a year.
We deliver world-class technology capability and support across multiple sectors such as Education, Finance, Energy, FMCG, and Telecommunications. Our expertise lies in customer service and support, back-office, financial and shared services support and education product delivery.
Our unique approach to recruiting, training, and delivering a quality-focused experience through our highly skilled personnel ensures that we provide complete solutions to companies seeking to outsource their business processes to a global leader.
Dialogue is dedicated to delivering world-class BPO services and customer experience, by forging long-term partnerships with all stakeholders, ensuring we remain the preferred global provider of these services through our integrity and professionalism.
Our mission is to deliver world-class outsourcing services that generate sustainable value, growth, and profitability for our clients and partners. We uphold our values of ownership, action, accountability, and continuous improvement in our processes to ensure optimised CX delivery. We are committed to making a positive impact in the communities we operate in. We foster a culture of innovation and acknowledge that our employees are the foundation of our success.
Unique Customer Experience support solutions
With more than 2000 FTE highly skilled personnel
Through a solid network of global partnerships
Both inbound and outbound customer service support are vital to the creation and maintenance of healthy client relationships. With our dedicated team of individuals, who are continuously trained and developed, Dialogue can either supplement your existing customer service team or build a new team and tailor your premium services to ensure measurable results.
One of our main focuses at Dialogue is providing BPO for online, end-to-end, on-demand English education services to customers worldwide. We remain consistently passionate about education and connecting people across borders through language. We believe that the most effective way to learn is through personalised teaching by highly qualified, expert tutors. We also offer 24/7 infrastructure support to guarantee on-demand session delivery in real time.
We’re always excited to hear from our customers. Feel free to leave us a message and one of our trained professionals will be in contact as soon as possible. Alternatively, head on over to our contact page for more contact information.